Terms of service

Company Details 

Infinity Electric Bike 
Email: support@infinityebikes.co.uk 

1. Contract Formation 

A contract between you and Infinity Electric Bike is formed once you receive confirmation that your order has been dispatched. 

We reserve the right to cancel or refuse orders before dispatch where: 

If payment has already been taken, a full refund will be issued. 

We may share your personal information, including your name, email address, phone number, delivery details, and other relevant information, with trusted third-party service providers and other companies within the Infinity group where necessary to provide products and services, process orders, provide customer support, deliver marketing communications, improve customer experience, or meet legal and operational requirements. Any sharing of personal information will be carried out in accordance with applicable data protection laws and appropriate safeguards.

2. Product Descriptions 

We make every effort to ensure all product descriptions, specifications, and pricing are accurate. 

Images are for illustrative purposes only, and product specifications may vary slightly due to manufacturer updates or improvements. 

3. Pricing 

All prices are shown in GBP (£) and include VAT unless stated otherwise. 

We reserve the right to correct obvious pricing errors before dispatch. 

3.1 Promotions & Discount Codes 

All promotions, discount codes, and offers are subject to change, suspension, or withdrawal at any time at the discretion of Infinity Electric Bike without prior notice. 

Discounts cannot be combined with other offers unless explicitly stated. 

The £25 discount offer does not apply to Engwe e-bikes or related Engwe products. 

4. Payment 

Payment is taken at the time of order using secure payment methods available at checkout. 

All transactions are subject to validation and security checks. 

5. Delivery 

Delivery terms are governed by our Shipping Policy. 

Risk in the goods passes to you once the goods have been delivered to the delivery address provided in your order. 

6. Consumer Rights 

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law, including rights under the Consumer Rights Act 2015. 

Where applicable, consumers purchasing online may also have cancellation rights under the Consumer Contracts Regulations. 

7. Liability 

Nothing in these terms excludes or limits liability for: 

Subject to the above, our liability shall be limited to the total value of the goods purchased. 

8. Warranty Policy 

All products are covered by the relevant manufacturer’s warranty. Warranty periods vary by brand and model. 

The warranty does not cover: 

Warranty claims may require: 

This warranty does not affect your statutory rights. 

9. Governing Law 

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

Privacy Policy 

Infinity Electric Bike values your privacy and is committed to protecting your personal information. 

This policy explains: 

1. What Personal Information We Collect 

We may collect and process the following information: 

2. How We Collect Your Information 

We collect personal information when: 

3. How We Use Your Information 

We may use your information to: 

3.1 International Data Access 

As part of our operations, personal data may be accessed by authorised team members located outside the UK, including in the Philippines. 

All international access is protected through strict contractual agreements and handled in accordance with UK GDPR and applicable data protection laws. 

3.2 Website Use & Cookies 

Our website may use cookies and analytics tools, including Google Analytics, to help us understand website usage and improve user experience. 

Cookies may collect anonymous information such as visitor numbers, pages visited, and time spent on the site. 

You can manage or disable cookies through your browser settings at any time. 

3.3 Marketing Communications 

We may send marketing emails or updates where you have provided consent or where permitted by law. 

You can unsubscribe from marketing communications at any time by contacting: 
support@infinityebikes.co.uk 

3.4 Events & Meetings 

We may process personal information relating to meetings, events, or showroom visits, including accessibility or dietary requirements where necessary. 

3.5 Lawful Basis for Processing 

We process personal information under one or more of the following lawful bases: 

3.6 Data Retention 

We retain personal information only for as long as necessary for business, legal, regulatory, or operational purposes. 

Retention periods are reviewed regularly in line with applicable data protection laws. 

3.7 Sharing Your Information 

We may share personal information with trusted third parties where necessary, including: 

We do not sell or rent your personal information to third parties. 

4. Data Security 

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. 

5. Your Rights 

Under data protection laws, you may have rights to: