• Samebike

Samebike

SAMEBIKE WARRANTY POLICY
After sales service network： Guangzhou,China New York，USA Warsaw，Poland  
Item Warranty period Problem Evidence Of Problem Warranty Proof Remarks
Electrical parts：
Battery 1 Year Can’t Charge/range less than 20% Video/Picture/Description Order No.
/Purchase date		 Code / serial number of battery
Motor 1 Year Don’t Work/ Burn Code / serial number of motor
Controller 1 Year Code Error  
Charger 1 Year Can’t Charge Code / serial number of Charger
Meter display 1 Year Code Error  
Booster 1 Year No assist/Insensitive  
Front Light 1 Year Can’t Work  
Metal parts:
Bike Frame 1 Year Deformed / Desoldered / Cracked Video/Picture/Description Order No.
/Purchase date		 Code of frame
Front fork 1 Year Deformed / Desoldered/
Shock absorption failure		  
Seat tube 1 Year Deformed / Desoldered / Cracked  
Handelbar 1 Year Deformed / Desoldered / Cracked  
Aheadset Stem 1 Year Deformed / Desoldered / Cracked  
Driving system:
Throttle 1 Year Ineffective/ Hard to turn Video/Picture/Description Order No.
/Purchase date		 After assembling the whole vehicle, it is necessary to debug the screws , disc brakes and Derailleur of the whole vehicle refering to the manual and video
Brake lever 1 Year Ineffective/Can’t reset
Disc-Brake 1 Year Deformed/Cracked
Transmission Parts:  
Thumb Shifter 1 Year Stuck / Abnormal noise Video/Picture/Description Order No.
/Purchase date
Mid Derailleur 1 Year Stuck / Abnormal noise
Rear Derailleur 1 Year Stuck / Abnormal noise
SAMEBIKE MAINTENANCE  POLICY
Applicable conditions: 1.There is problem after receive.       2.Problem after normal using during warranty period
Ways To Maintenance
1.Send parts to change

(SAMEBIKE will send the new parts to customer, and bear the freight cost) .		 Ways to Change Parts : Customers change parts by themselves,we supply technical support,
SAMEBIKE pay extra compensation according to discussion.
Customers find local maintenance technician to solve,SAMEBIKE supply technical support.
SAMEBIKE pay extra compensation according to discussion.
Send the parts to Repairing Network Of SAMEBIKE to change
2.Local repair Customers buy parts and repair in their local,  SAMEBIKE pay for the parts and extra compensation.
3.Solve problem by customers Customers solve problem by themselves, SAMEBIKE pay extra compensation according to discussion.
How to submit a product for warranty repair?

To submit a product for warranty repair, please contact our customer support team first. You will need to provide your purchase receipt or order number along with a detailed description of the issue. Our team will guide you through the return process and direct you to the nearest authorized service center. Make sure to pack the product securely to avoid any damage during shipping.

Which products are eligible for warranty repair?

Products that are covered by the manufacturer’s warranty and show defects in materials or workmanship during the warranty period are eligible for repair. The warranty typically does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear. Please refer to the warranty terms included with your product for specific details.

Where to go for warranty service?

Warranty service can be obtained at any of our authorized service centers. You can find the nearest service center by visiting our website or contacting customer support. Using authorized centers ensures that repairs are performed by qualified technicians with genuine parts.

What if the service center cannot repair the product within the warranty period?

If the authorized service center cannot repair the product within the warranty period, you may be eligible for a replacement or refund, depending on the warranty policy. Please contact our customer support team immediately to discuss your options and initiate the necessary procedures.

In which cases is the warranty not provided?

Warranty service is not provided in cases of:

  • Damage caused by misuse, negligence, or accidents
  • Unauthorized modifications or repairs
  • Normal wear and tear (such as scratches, fading, or battery depletion)
  • Use of the product in conditions not specified by the manufacturer
  • Loss or damage due to shipping after purchase, unless shipped by us

Please review the warranty terms carefully to understand your coverage.