Paselec
| Part | Coverage Period | Terms | |
| Lights, motor, throttle, controller, wiring harness LCD display, etc. |
1 year | Abrasion is not covered under warranty. | Warranted to be free from manufacturer defects in materials and/or workmanship. If a component is deemed to be defective or damaged without users fault; We will send a replacement part. We will assist you in replacing any defective parts. We will replace any parts deemed to have been damaged during shipping. We will provide the customers with a replacement product if the product cannot be repaired after several tries. We will not replace any parts without evidence such as photos or video of the damaged part. We will not offer warranty services to the second owners. We will not replace any part damaged by the user. We will not pay for any third-party services or part replacements unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective products or components. Our warranty will not cover any damages that may occur during shipping if the owner chooses their own shipping options or if the bike is shipped with a freight forwarder or similar service. |
| lithium ion batteries | Warranty does not include damage from power surges, use of improper charger improper maintenance or other such misuse, normal abrasion or water damage. | ||
| Terms of warranty 1. This warranty is only applied to the original owner of Paselec bicycle. 2. This warranty is expressly limited to the replacement of defective parts at the sole discretion of Paselec. 3. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owners manual, natural disasters, accident, misuse, neglect, abuse commercial use, alterations, modification, improper assembly, abrasion, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. 4. We will only allow an entire replacement of the bike in extreme cases. The original bike may have to be shipped back to the Paselec warehouse or factory for inspection/repairs before a new bike is sent out. If original bike can be repaired successfully, a new bike may not be sent. 5. This warranty does not include consumables or normal abrasion (tires, tubes, brake pads, cables and housing, grips, chain, spokes). 6. Paselec will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. 7. Shipping damage must be reported to Paselec within a reasonable time after shipment arrival. 8. Paselec will not be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses,whether based on contract, warranty, negligence, or product liability in connection with their products. |
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| Claims All claims to this warranty must be made through Paselec. Proof of purchase may be required with any warranty requests. Before making a warranty claim, we suggest that you contact our technical support team at Service@paselecbike.com.Valid warranty claims will be processed through Paselec within one year since initial purchase. Warranty claims may be submitted to Service@paselecbike.com. |
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| Shipping Damage IMMEDIATELY check your product(s) comprehensively after you receive the product(s). Claim to us as soon as possible as if you found shipping damage. We will not accept shipping damage claims later than 7 days since receipt of product. Note existent damage on your product(s) before you and the driver sign-off on the lading bill. Take pictures of any damage that is found, and mark the date the images if possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 10 days of delivery to an Paselec customer service representative. Please contact our customer service team for return/replacement instructions at service@paselecbike.com |
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