• Bezior, GogoBest, Lankelesi

Bezior, GogoBest, Lankelesi

Accessories Warranty Form

Parts Warranty Period Sample Questions The following conditions are not covered by the warranty
Electronic Accessories Motor 1 year 1. Internal gear breakage l、Damage to the battery, motor and controller caused by the water force
2、Damage to parts caused by vandalism, private maintenance and human collision
3、Damage caused by puncture of tires by sharp objects
4, Damage caused by abuse is not covered by the warranty
5、Unauthorized disassembly, modification, damage caused by replacement parts, etc.
6、Bikes involved in testing, promotion and commercial leasing
7、Products or accessories beyond the warranty period
8, According to the user’s instructions, due to the user’s improper use, repair and maintenance of improperly caused by the consumables damage is not timely replacement, resulting in damage to the relevant parts, no compensation
9, Due to natural disasters, man-made disasters, force majeure or chemical attack caused by destruction and damage
10, Can not provide proof of non-human factors damage materials, such as actual video or pictures, etc.
11, The damage to certain accessories that meet the conditions of the aftermarket did not promptly feedback and contact us to solve the situation, which caused damage to other parts
12, in normal use, such as accessories coating, inner tube, threaded pipe, ordering parts, sprockets, chains, pedals and other wearing parts or consumables, its man-made, normal use and other damage caused by the situation
2. Bearing damage
3. Hub shell cracking
4. Coil burned out
5. Magnet off
6. Clamping stagnation or serious noise, not normal operation
Controller 1 year 1. Short circuit or open circuit
2. Overuse leads to malfunction
3. Cover related .protection function failure
Electronic Accessories Battery 6 Months Non-functional
Monitors 6 Months Not working, no display
Switch 6 Months Non-functional
Headlights 3 Months Non-functional
Charger 1 year Cannot be charged
Frame 1 year Rust, damage
Front Fork 1 year Non-functional
Folding Rod 1 year Non-functional
Front Fork
Handlebars		 1 year 1. Natural sealing
2. Cracking of key parts
3. Front fork breakage
Kickstand 3 Months Breakage
Basic Accessories Tires 3 Months Natural rupture
Brake Lever 3 Months Non-functional
Brakes 3 Months Non-functional
Pedals 6 Months Non-functional
Pulley 6 Months Non-functional
Actuators 6 Months Non-functional
Transmission 6 Months Non-functional
Fenders 3 Months Breakage
Crank 3 Months Non-functional
Brakes 6 Months Non-functional
Windgate 1 year Non-functional
Front and middle axle 6 Months Quality issues
Axle 1 year Bend, break
How to submit a product for warranty repair?

To submit a product for warranty repair, please contact our customer support team first. You will need to provide your purchase receipt or order number along with a detailed description of the issue. Our team will guide you through the return process and direct you to the nearest authorized service center. Make sure to pack the product securely to avoid any damage during shipping.

Which products are eligible for warranty repair?

Products that are covered by the manufacturer’s warranty and show defects in materials or workmanship during the warranty period are eligible for repair. The warranty typically does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear. Please refer to the warranty terms included with your product for specific details.

Where to go for warranty service?

Warranty service can be obtained at any of our authorized service centers. You can find the nearest service center by visiting our website or contacting customer support. Using authorized centers ensures that repairs are performed by qualified technicians with genuine parts.

What if the service center cannot repair the product within the warranty period?

If the authorized service center cannot repair the product within the warranty period, you may be eligible for a replacement or refund, depending on the warranty policy. Please contact our customer support team immediately to discuss your options and initiate the necessary procedures.

In which cases is the warranty not provided?

Warranty service is not provided in cases of:

  • Damage caused by misuse, negligence, or accidents
  • Unauthorized modifications or repairs
  • Normal wear and tear (such as scratches, fading, or battery depletion)
  • Use of the product in conditions not specified by the manufacturer
  • Loss or damage due to shipping after purchase, unless shipped by us

Please review the warranty terms carefully to understand your coverage.